Welcome to our Flower Delivery service, proudly serving Becontree Heath and its surrounding areas. These Terms and Conditions ('Terms') set out the agreement between you, the customer, and our business for online flower delivery services in Becontree Heath. By accessing and ordering from our website, you agree to comply with and be bound by these Terms. Please read them carefully before placing your order.
These Terms apply to all purchases made for online flower delivery in Becontree Heath and its surrounding regions. If you reside in or place orders for delivery to Becontree Heath or nearby locations, these Terms will govern your transaction and relationship with our company. We may update these Terms periodically, so it is your responsibility to review them before each use or purchase.
1. Placing an Order: To purchase flowers for delivery in Becontree Heath, select your desired arrangement from our online catalogue, add it to your basket, and proceed to checkout. You must provide accurate delivery information, including a complete address and recipient details, to ensure successful delivery.
2. Order Confirmation: After placing your order, you will receive an order confirmation page and, where possible, an email acknowledging receipt of your order. This does not yet constitute acceptance. Acceptance of your order and formation of a contract will occur once payment is received and your order has been dispatched for delivery.
3. Delivery Areas: We deliver flowers to Becontree Heath and surrounding locations as specified on our website. Orders requesting delivery outside these areas may be subject to cancellation or require additional arrangements.
4. Cut-off Times: Orders placed before the daily cut-off time for Becontree Heath are eligible for same-day or next-day delivery, subject to availability. Orders received after the cut-off may be delivered on the next working day.
5. Availability: All flower arrangements are subject to availability. If an item becomes unavailable after you place your order, we will notify you promptly and provide alternatives or a full refund if agreeable.
1. Accepted Payment Methods: We accept a variety of online payment methods for flower delivery in Becontree Heath, including major credit cards, debit cards, and approved digital payment services. All payments must be cleared before dispatching your order.
2. Pricing: Product prices and delivery charges are clearly displayed at checkout. Prices are inclusive of UK VAT unless otherwise indicated. We reserve the right to update prices or correct any errors at any time prior to dispatching your flowers.
3. Payment Security: We use secure third-party payment gateways for all online flower delivery transactions in Becontree Heath. Your payment information is encrypted and handled in accordance with UK data protection laws.
1. Changing Your Order: Should you wish to amend your flower order for Becontree Heath delivery, please contact us as soon as possible. Amendments can only be accepted if your order has not yet been prepared or dispatched.
2. Cancelling Your Order: You may cancel your flower delivery order for Becontree Heath by notifying us in writing or through our online cancellation process. Cancellations received before your order enters preparation or dispatch will be refunded in full via your original payment method.
3. Cancellations After Dispatch: If you request cancellation after your flowers have been dispatched, refunds are not guaranteed, especially if the flowers are perishable or bespoke. Please review your order carefully before proceeding to payment.
4. Our Right to Cancel: We reserve the right to cancel your order if: (a) the ordered product is unavailable; (b) we suspect fraudulent or suspicious activity; or (c) there are significant delivery issues to your address in Becontree Heath or surrounding areas. In these cases, a full refund will be issued.
1. Delivery Times: We strive to deliver your flowers in Becontree Heath within the specified timeframes. While we make every effort to ensure punctual delivery, times are approximate and cannot be guaranteed, especially during peak periods or adverse weather.
2. Delivery Instructions: Please specify accurate delivery instructions at checkout. If the recipient is not available, we may leave the flowers in a safe place or with a neighbour, depending on your preferences and at our discretion.
3. Failed Deliveries: For incorrect or incomplete addresses in Becontree Heath, we cannot be held responsible for failed or delayed delivery. Please check all details carefully. Additional delivery attempts or collection arrangements may incur extra charges.
4. Delivery Confirmation: A notification may be sent upon successful delivery. For specific delivery queries, please contact our customer service team referencing your order number.
1. Perishable Nature of Flowers: Flowers are perishable and can be affected by delivery conditions. Please check your arrangement upon receipt. If your flowers arrive in poor condition or do not match your order, contact us within 24 hours of delivery with photographs for review.
2. Refund Eligibility: Refunds or replacements are offered at our discretion for orders delivered incorrectly or for products that are damaged upon arrival. Refund requests received after 24 hours of delivery may not be honoured, as the condition of the flowers may have changed.
3. Non-Returnable Items: Due to the nature of fresh flowers, we do not accept returns. Non-perishable gift items will be reviewed according to standard UK distance selling regulations.
1. Product Accuracy: We aim to describe and display all products accurately. However, due to seasonal availability or florists' sourcing, some variations may occur in flower types, colours, or packaging for deliveries in Becontree Heath.
2. Substitutions: Where necessary, we reserve the right to substitute flowers or packaging of equal or greater value, maintaining the overall style, quality, and value of your order. All reasonable efforts will be made to inform you of significant substitutions in advance.
You are responsible for providing complete and accurate information when placing a flower delivery order in Becontree Heath. Please ensure recipient details, address, and any specific delivery instructions are error-free. We are not liable for losses resulting from incorrect information provided by the customer.
1. Limitation of Liability: To the fullest extent permitted by law, our total liability for any loss or damage arising from or in connection with the flower delivery service in Becontree Heath is limited to the total amount paid for your order. This does not affect your statutory rights in the UK relating to faulty or misdescribed products.
2. Exclusions: We cannot be held liable for:
3. Force Majeure: We are not liable for failures or delays in the performance of our obligations caused by events beyond our reasonable control, including but not limited to natural disasters, strikes, or interruptions in supply chains impacting Becontree Heath and nearby areas.
We handle your personal information in accordance with UK data protection laws and our privacy policy, which explains how your data is collected, used, stored, and protected during your order for flower delivery in Becontree Heath.
All text, images, and content on our website related to flower delivery in Becontree Heath are protected by intellectual property laws. They may not be copied, reproduced, or used without prior written consent from our business.
These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising from online flower delivery orders in Becontree Heath, or the interpretation of these Terms, shall be subject to the exclusive jurisdiction of the English courts.
Severability: If any provision of these Terms is determined to be unlawful or unenforceable, the remaining provisions will remain in full force and effect.
No Waiver: No failure by us to enforce any rights under these Terms shall constitute a waiver of such rights unless expressly stated in writing.
Entire Agreement: These Terms constitute the entire agreement between you and our company with respect to online flower delivery in Becontree Heath and supersede all prior agreements or communications.
Assignment: We may transfer our rights and obligations under these Terms to another organisation, but this will not affect your rights or our obligations.
For questions, complaints, or to discuss your order for flower delivery in Becontree Heath, please use the contact form on our website. We are committed to resolving any concerns fairly and efficiently, in accordance with UK consumer rights regulations.
Thank you for choosing our online flower delivery service in Becontree Heath. By placing your order, you confirm that you have read, understood, and agreed to these Terms and Conditions, which are designed to safeguard your experience as a valued customer in Becontree Heath and the surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Becontree Heath, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Becontree Heath.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
